NO HELP WITH *****

On 24/01 @ 11:25 I received an OTP from MTN and a call to say that someone was doing a sim swap in the store on my number, next moment I get 3 sms' on my phone stating that I had successfully transferred R200 airtime to number ********** 2219 and 2271 loyalty points to ********** 0695. I immediately phoned MTN 808 and they said that I must phone the technical department and they said phone the ***** line and they said phone the technical department and they said phone MTN 808. I was not assisted by any of the above departments, they in fact told me to download the MyMtn app on my phone and see if I can change the pin number there, they did not know how the app works and could not assist me at all, and after holding on for 16 minutes I gave up and went to the store. The lady there tried to assist me (Mall @ carnival) but after speaking to mtn 808 again nothing was resolved. My account is now sitting at over a thousand rand for the month and I have no airtime and no loyalty points. The service provided by mtn and the ***** department was pathetic to say the least and I have to just pay. They are quick to phone you for an upgrade when they see that you are due for one but other then that they are really just worthless, so sorry that I am a customer of this stupid service. If not for my contact details listed everywhere I would much rather go to another service provider. Wake up Mtn because the ********* know more about your app on the smartphones then your own staff and your customers. I am furious about what happened and I was just being ignored. Thanks for nothing.