cR
chanelle R
1 reviews | Active since Apr 2018
18 Apr 2018, 17:29
no help what so ever
Good day
I loaded R60.00 airtime on to my fone yesterday the 17/04/2018 and made two short calls ( under a minute each ) and today when I check my balance I have no airtime I tried calling the call centre and was advised that it is for some subscription for get results. I did explain to the agent that I have never subscribed for anything and it needs to be cancelled and my airtime reversed He advised that its not possible to reverse my airtime and cannot give me any details as to who these people are . and was also very unwilling to help in any way Is our airtime so un safe with MTN that we should change networks because anyone can take our airtime and mtn is not willing to do anything or rectify the matter I was promised a call back from a manager and haven't received anything the person I spoke to was bulelani - ref # 1- ********** 3618
Helpful (0)
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Replies (2)
MTN South Africa's replyOfficial
19 Apr 2018, 11:45Good day Chanelle,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you can remove content charges by dialing *141*5# or *156*12#.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply19 Apr 2018, 11:45
Official
Good day Chanelle,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you can remove content charges by dialing *141*5# or *156*12#.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
cR
chanelle R's updateReviewer Update
19 Apr 2018, 12:06i have dialled that and it always says I have no content subscription so I don't know wer one came from all of a sudden and my airtime has now been ****** by mtn. and I am not getting my airtime back so I am going to switch to Telkom seems safer
cR
chanelle R's update19 Apr 2018, 12:06
Reviewer Update
i have dialled that and it always says I have no content subscription so I don't know wer one came from all of a sudden and my airtime has now been ****** by mtn. and I am not getting my airtime back so I am going to switch to Telkom seems safer