No help, took my money but no service, dont care about customers

I upgraded my contract with mtn and afterwards found that i cannot access my data. Its been 8 days of calling the call center and chatting via their mtn twitter feed and still not resolution. They keep closing my tickets even though nothing has been resolved.

This is horrible service as they don't even seem to care that i am a paying customer. Everyone saying they will call me back and it never happens. All channels i have tried have failed.

During covid they should understand how important it is for people to have access to data, we are all trying to keep our jobs and to do that we have to be connected so we can still work.