No Help to Terminate my contracts!!!

Hi I have 2 x Mtn contracts, I wish to terminate early, and go on Prepaid, for the 1st contract, Cenotia Siphoro an very help full Mtn Call center Agent eventually helped me, with my Settlement amount, after 2 weeks of numerous calls lasting up to 40min, sometimes the lines just drop after holding that long, and now they are striking for the last 2 weeks I can't get through either on phone or email, for my 2nd contract, and the settlement was written on an email, not even an letterhead, or any instruction/ reference numbers etc. so I am so unsure what to pay and ref it to, and when the strike is eventually over will they pick it up, just overall very disgusted with their service even before the strike!!! so I am feeling my right as an customer to early terminate according to the CPA - Client Protection Act is totally ignored, and made almost impossible, and their early termination process is very unclear must I proceed with Legal Action? Any ideas which lawyers can assist me?