NO HELP SINCE OCTOBER 2018

I had a query on our contract since October 2018. The below was posted on the 27th of December on Hellopeter and STILL NO RESPONSE.

Incorrect billing and no help from Mtn customer care. We took out a 2nd contract from Mtn in August this year. It was for a router and 20g data per month at a price of R559 per month. Since the first debit order off, we had issues as the amounts was different every month. We took out this contract because it was a special otherwise we would never have taken out the contract. All of a sudden they stopped sending me statements so I couldnt check the amounts charged to us. When I eventually got statements again I saw the price for the contract is R1045 per month and not the R559 that was agreed to telephonically. I did take this up with customer care early October and up till now it was just emails and emails but no real answers on this. I am very dissapointed with the service and would not recommend Mtn to any other person interested in a cell contract.