nN
nothemba N
1 reviews | Active since Sept 2017
04 Sept 2017, 13:02
NO HELP OR COMMUNICATION
I APP**** FOR A CONTRACT PHONE WITH mtn ON THE 23/08/2017 AND SALES AGENT CONTACTED AND I WAS APPROVED AND AND WAS ADVISED THAT THE PHONE WILL TAKE UP TO 2-5 BUSINESS DAYS BEFORE I CAN GET THE PHONE I HAVE TRIED TO CALL THE CALL CENTER AND I WAS WAITING FOR AN AVAILABLE AGENT FOR 6 MINUTES AND HAVE TRIED THEIR FACE BOOK PAGE TO QUERY AND STILL NO RESPONSE THE LAST I GOT A RESPONSE WAS ONE OF THEIR ONLINE AGENT ZUKISWA ASKED FOR MY DETAILS AND I RESPONDED WITHIN THE SAME DAY AND STILL NO ONE FROM mtn HAS CALLED TO FIND OUT IF THE ISSUE WAS RESOLVED OR NOT AND I AM STILL WAITING IF AM I GETTING THE PHONE FROM THEM OR NOT OR I AM JUST WASTING MY RESOURCES AND CALLING IN IS PATHETIC OR EVEN SENDING AN E-MAIL YOU DO NOT GET ANY RESPONSE CAN SOMEONE FROM MTN KINDLY ASSIST AND ADVISE OR THEY HAVE JUST DON'T HAVE TIME FOR NEW CLIENTS
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Replies (2)
MTN South Africa's replyOfficial
04 Sept 2017, 19:09Thank you for your post.
We apologize for any inconvenience incurred.
If the new contract was done via MTN Direct, please contact them for online assistance, ***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply04 Sept 2017, 19:09
Official
Thank you for your post.
We apologize for any inconvenience incurred.
If the new contract was done via MTN Direct, please contact them for online assistance, ***
Kind Regards,
Alice van der Merwe
Best regards,
nN
nothemba N's updateReviewer Update
05 Sept 2017, 08:01I HAVE TRIED THAT COUPLE OF TIMES AND I WAS ON HOLD FOR AN AVAILABLE AGENT FOR 6 MINUTES WHICH IS TOTALLY UNACCEPTABLE AND NOW YOU ARE ADVISING ME TO TRY AGAIN I FAIL TO UNDERSTAND THAT MTN CANNOT RESOLVE THIS OR THEY ARE NOT INTERESTED IN THE FACT THAT I AM WASTING MY RESOURCES TRYING TO FIND OUT WHAT IS THE DELAY OR I AM JUST ANOTHER NAGGING CUSTOMER THAT THEY DO NOT HAVE TIME FOR
nN
nothemba N's update05 Sept 2017, 08:01
Reviewer Update
I HAVE TRIED THAT COUPLE OF TIMES AND I WAS ON HOLD FOR AN AVAILABLE AGENT FOR 6 MINUTES WHICH IS TOTALLY UNACCEPTABLE AND NOW YOU ARE ADVISING ME TO TRY AGAIN I FAIL TO UNDERSTAND THAT MTN CANNOT RESOLVE THIS OR THEY ARE NOT INTERESTED IN THE FACT THAT I AM WASTING MY RESOURCES TRYING TO FIND OUT WHAT IS THE DELAY OR I AM JUST ANOTHER NAGGING CUSTOMER THAT THEY DO NOT HAVE TIME FOR