SK
Serofo K

1 reviews | Active since Dec 2015

30 Jun 2016, 09:42

No help on possible ***** case

<p>I am appauled at how i could not get any help from this Company</p> <p>I received and SMS from MTN informing me that i am being handed over to their attorneys (VVM) with reference A ********** </p> <p>I called to query this as i have no contract with MTN.</p> <p> </p> <p>I could not get any help from anyone and i am being wrongly charged and handed over by a company i have no contract with. As you can imagine, my personal details are now on their systems without my knowledge or approval and this may possiblly impact my credit rating.</p> <p>I dont understand how this could have happened and seriously question the security procedures at this company in regards to the sale of their contracts</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Jun 2016, 12:54
Official

Good day Serofo,

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

May you kindly fax us an affidavit statement and a certified copy of your ID in order for the ***** department to investigate further on the account. Please fax the documents to ********** 772.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ: **********

Best regards,