JG
Johan G

1 reviews | Active since Jul 2015

01 Jul 2015, 17:03

NO HELP - NO SERVICE - BAD,BAD BAD!!!

My line got cut. 3 x cell contracts and 2 x data contracts that I have with MTN. Turned out - R9500 data used. I was informed my limit is R8100. Who allowed it to be so high and why R9549. If I have R100 how can I withdraw R150. My limit is R8100..that I was not informed of either!! I paid it all the next day and sent proof. Upgraded to 5GB capped rooter. Received only 2GB the next month?? 7 days later MTN deducted R9500 from my account .As I've already paid it I reversed the payment at my bank. My account got blocked again cause MTN did not link the payment with my account!!! Its nearly 2 months now!!! My other cell phone number got mixed with a Foschini account. For 2 months I pay it but cannot use it. On my number my data and sms's are not linked. I pay for it but don't get it and then gets charged MTN tariffs when I use data/sms. I pay Unbilled items cost for more than a year now on top of my normal contract fees!! Received sms on weekend that MTN will deduct R9652.75 today..REALLY?? JOKING? Phone them every day- no answer..just a simple tone that play. Nearly 2 MONTHS NOW-NO SERVICE!! Visited branch more than 10 times. No reply to branch mails by head office. REALLY FRUSTATE

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Jul 2015, 11:53
Official
Hello Kwagga3608,

We are truly sorry for any inconvenience caused and for the delayed response to your post.

We've now perused your account and the payment of R9499.43 is reflecting on the account but not the payment of R9652.75 that included the invoice for your data number ending with 3431. This number had additional internet usage (packet switch data call charges) over and above the provisioned 2GB's of data.

We see that your upgrade & migration was done on the 29th of May 2015, the migration failed but was corrected on the 30th of June 2015. So the package is currently correct.

We've now requested our Billing Department to validate the usage on your invoices dated the 20th of April & May 2015. The reference number for the REQ:***.

Once again we do apologize for the inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***