NO HELP! NO SERVICE!

I hope this gets me the assistance I have been waiting for, for 2 WEEKS!!!!

I AM BEYOND UPSET, IF I COULD GIVE 0 STARS, I WOULD!

I wanted to pay my account on the MTN app but the invoice that was on the app had incorrect dates. Then I requested for an updated Invoice on the MTN WhatsApp chat so that I could pay my account which took 2 days for them just to have changed the dates. But the amount stayed the same which was a bit suspicious. I was then sent a screen shot of the MTN system (THEY SENT ME), showing what is due and it did not correspond with the amount on my invoice. How if the invoice was wrong, did the amount stay the same? It is almost double the amount I owe. I then queried the amount and I was just informed that a ticket was logged and someone will assist me.

A week later, with no follow up or assistance, I had gone into the Clearwatermall branch where I was politely told that they can not help me, I must phone them to assist me with the query but they had logged a ticket to assist me. I still have had no assistance from the SECOND TICKET LOGGED!!!

Since then, they have blocked my account because I haven't paid them the amount that I am querrying, and I am still waiting for them to contact me! I then sent an email where I was asked to give my personal details such as my ID, residential address ect, and now I have recieved and email stating I must make YET AGAIN contact with someone else and still I have had no help or assistance.

How many people on how many platforms will it take to assist me? Just help me!

This is ridiculous, honestly! I have paid my account EVERY MONTH and I have the blimmen RIGHT to know why my account is so high!!! I will also not be bul**** into paying an amount that does not make sense. It is wrong untill someone can explain to me why it is that high. I did not say I will not pay my account, I am willing and able to do so but WHY make it THIS difficult to get an explanation!!! SOMEONE FROM MTN, CONTACT ME ASAP.