1 reviews | Active since Aug 2011
No Help, No Service
From the start of my mother's contract MTN has allocated the incorrect package, paying charges she did not agree to, spending hours in store trying to fix MTN's mistakes and requesting numerous times to change the package accordingly. She now has spent another 15 minutes on their call center requesting the contract be cancelled due to their poor service, even willingly to pay in whatever needed to get away from their ********** service. The MTN lady asked endless questions and only to have the line cut. After calling in the second time the gentleman gave a swift answer to the question, clearly this shows the initial lady completely useless! On top of everything MTN charged her for the call. It is absolutely disgusting, the level of service is unacceptable.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly provide us with more details regarding the incorrect package so to best assist you and resolve your mother's query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly provide us with more details regarding the incorrect package so to best assist you and resolve your mother's query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,