KB
Kay B

1 reviews | Active since Jul 2013

30 Jun 2015, 13:24

NO HELP : MTN SUCKS

Hello Tshepi@01,<br> <br> Thank you for your post.<br> <br> Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards,<br> Ayanda<br> REQ:*** <br> <br> Until today I am still awaiting .. how are you gonna get hold of me as my fone is suspended??<br> I would like to know... do u even have my other details on the system??

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Jul 2015, 09:35
Official
Hello Tshepi@01,

Thank you for bring this matter to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that we have sent you an email with the payment arrangement offer,please respond to the offer s that we can update your account accordingly.

We would like to assure you that we are actively working to improve our service levels.

Kind regards
Veronica

Best regards,