KB
Kay B
1 reviews | Active since Jul 2013
30 Jun 2015, 13:24
NO HELP : MTN SUCKS
Hello Tshepi@01,<br> <br> Thank you for your post.<br> <br> Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards,<br> Ayanda<br> REQ:*** <br> <br> Until today I am still awaiting .. how are you gonna get hold of me as my fone is suspended??<br> I would like to know... do u even have my other details on the system??
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Replies (1)MTN South Africa's replyOfficial
11 Jul 2015, 09:35Hello Tshepi@01,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have sent you an email with the payment arrangement offer,please respond to the offer s that we can update your account accordingly.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have sent you an email with the payment arrangement offer,please respond to the offer s that we can update your account accordingly.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
Best regards,
MTN South Africa's reply11 Jul 2015, 09:35
Official
Hello Tshepi@01,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have sent you an email with the payment arrangement offer,please respond to the offer s that we can update your account accordingly.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have sent you an email with the payment arrangement offer,please respond to the offer s that we can update your account accordingly.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
Best regards,
