1 reviews | Active since Jan 2015
NO HELP IN RESOLVING MY QUERY FROM LAST YEAR SEPTEMBER
<p>MTN incorrectly charged me in August 2016 for calls and data usage. I have been trying since September last year to get it resolved. I have spent HOURS on phone calls and visits to try and get it sorted out. The responses are completely unhelpful - as far as being blamed for the error myself. I have apparently been handed over to their legal department. I have tried to get contact details for them on many occasions, and cannot even get that. My latest attempt was going back (AGAIN) to the Fourways Mall store to try and get it sorted out once and for all. The response is again 'our system says so'. I have had to go onto pay as you go. This obviously changed my phone number - which I had for about 15 years. Each time I call them, it costs me a fortune. WHY IS IT SO IMPOSSIBLE TO SPEAK TO SOMEONE WITH THE ABILITY TO SORT THIS OUT????</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly reply to us with your ID number or account number in order for us to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly reply to us with your ID number or account number in order for us to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***9
HOW MUCH MORE OF THIS???
Mike, you were finally someone who seemed to get things sorted. You have told me already that MTN IS TO BLAME for this total mess, and now NOTHING is being done again. I have now had a rude phone call from your debt collection agent who now wants ME to prove to them that MTN are resolving this.
You told me it would be sorted out by Monday this week - in case you hadn't noticed, it is now Thursday.
MY CHILDREN'S PHONES HAVE ALSO BEEN CUT OFF.
I AM SICK SICK SICK OF THIS - MTN HAVE PUT ME THROUGH ALMOST A YEAR OF HELL FOR NOTHING.
WILL SOMEBODY FROM MTN CALL ME. NOW
I hope this review is public. I suffer from epilepsy which is exacerbated by stress. Go figure what 10 MONTHS of dealing with MTN has caused.
HOW MUCH MORE OF THIS???
Mike, you were finally someone who seemed to get things sorted. You have told me already that MTN IS TO BLAME for this total mess, and now NOTHING is being done again. I have now had a rude phone call from your debt collection agent who now wants ME to prove to them that MTN are resolving this.
You told me it would be sorted out by Monday this week - in case you hadn't noticed, it is now Thursday.
MY CHILDREN'S PHONES HAVE ALSO BEEN CUT OFF.
I AM SICK SICK SICK OF THIS - MTN HAVE PUT ME THROUGH ALMOST A YEAR OF HELL FOR NOTHING.
WILL SOMEBODY FROM MTN CALL ME. NOW
I hope this review is public. I suffer from epilepsy which is exacerbated by stress. Go figure what 10 MONTHS of dealing with MTN has caused.
I want this resolved, and compensation rewarded. STOP IGNORING ME
I want this resolved, and compensation rewarded. STOP IGNORING ME
Mike
What is going on? You said you would have news at the beginning of last week. Will you PLEASE give me a call urgently.
Linda
Mike
What is going on? You said you would have news at the beginning of last week. Will you PLEASE give me a call urgently.
Linda
Mike
WHAT IS GOING ON???
Mike
WHAT IS GOING ON???
Maybe MTN should do some software testing on my problem.
YOU HAVE CHARGED ME FOR DATA THAT WAS FREE
https://www.thesouthafrican.com/read-experiment-proves-mtn-airtime-does-disappear-even-after-no-usage/?utm_campaign=Echobox&utm_medium=Social&utm_source=Facebook&link_time= ********** 058
Maybe MTN should do some software testing on my problem.
YOU HAVE CHARGED ME FOR DATA THAT WAS FREE
https://www.thesouthafrican.com/read-experiment-proves-mtn-airtime-does-disappear-even-after-no-usage/?utm_campaign=Echobox&utm_medium=Social&utm_source=Facebook&link_time= ********** 058
Mike
What the hell? I am STILL WAITING for you to call me back so that we can discuss this mess. I have had another call from your legal department / debt collectors. You ASSURED me that I would be removed from the bad debt list.
DOES ANYONE READ THESE MESSAGES??
Mike
What the hell? I am STILL WAITING for you to call me back so that we can discuss this mess. I have had another call from your legal department / debt collectors. You ASSURED me that I would be removed from the bad debt list.
DOES ANYONE READ THESE MESSAGES??