No help gateway store upstairs signed to wrong contract

this is ridiculous. on Black Friday i signed the 50gig contract 30gig anytime and 20gig night shift express sim only for R299pm.

once i activated my sim card i got 10gigs and phoned all the call centres and was told i am on a different contract and they will escalate my issue and have received no help and no one can tell me exactly what is the problem and when i call the gateway store they do not answer the whole day and its been like this for 2 days,

gateway number is - ********** 091 - ********** 057

my number is ********** 541

this is poor service and so inconvenient as i keep getting directed to different departments and people and now i phoned ********** 480 and the lady that does the contracts has been in the toilet for more than an hour.

can someone help me ... this is terrible and i never want to go through this again.

regards Cherene