MG
Megalin G
1 reviews | Active since Nov 2013
10 Mar 2016, 11:10
NO HELP - Frustrated
I upgraded this number my contract in Jan 2016 but the phone was faulty. <br> Returned on 02 Feb, but I am still waiting for feedback from corporate call centre :<br> <br> I have received a COL*** but the call centre still cannot trace the old phone. <br> <br> I dont know what to do or who speak to - Been an MTN customer for over 14 years<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
15 Mar 2016, 12:47Hello MegalinG,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the query is being processed. I have sent an email to the relevant team to contact you to give you an update.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the query is being processed. I have sent an email to the relevant team to contact you to give you an update.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply15 Mar 2016, 12:47
Official
Hello MegalinG,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the query is being processed. I have sent an email to the relevant team to contact you to give you an update.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the query is being processed. I have sent an email to the relevant team to contact you to give you an update.
Regards
Thabelo
REQ:***
Best regards,