MA
Michele A
1 reviews | Active since Sept 2014
06 Jul 2015, 09:09
No help from MTN regarding account
Good day, after numerous unsuccessful attempts via MTN call centre and MTN Klerksdorp branch I received an account from MTN for the amount of R3468.19 which can't be correct. I tried to query this but the call centre and branches are untrained as they provide NO service. I need to know what this amount is for as my account is NEVER this high. Regards, Estey Fourie *** & ***
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MTN South Africa's replyOfficial
17 Jul 2015, 13:32Hello Michele De Abreu,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that your number has now been migrated over to prepaid on the 16th of July 2015. We do also see that a data validation request has been logged for the usage on the invoice dated the 26th of June 2015 to be verified.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that your number has now been migrated over to prepaid on the 16th of July 2015. We do also see that a data validation request has been logged for the usage on the invoice dated the 26th of June 2015 to be verified.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply17 Jul 2015, 13:32
Official
Hello Michele De Abreu,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that your number has now been migrated over to prepaid on the 16th of July 2015. We do also see that a data validation request has been logged for the usage on the invoice dated the 26th of June 2015 to be verified.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that your number has now been migrated over to prepaid on the 16th of July 2015. We do also see that a data validation request has been logged for the usage on the invoice dated the 26th of June 2015 to be verified.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team