NO HELP FROM MTN CONSULTANT

I just called into the 135 call centre to cancel my mothers contract as she passed away on 25 July 2019. You offer option 3 as selection for cancellation The consultant that answered the phone must be the COLDEST COLD HEARTED PERSON ON THE PLANT!! There was no empathy (I am sorry to hear) or anything, she just said "YOU HAVE TO GO INTO AN MTN STORE TO DO THE CANCELLATION" I asked her why I cant email it to MTN admin department, whereby she said "YOU CAN, BUT IT TAKES VERY LONG" My mother and I have been MTN clients very a couple of decades, how unfortunate it is that we get treated this way!!! We are busy with funeral arrangements, etc..now I must go to an MTN store to do this.