1 reviews | Active since Jul 2016
NO HELP FROM MTN AFTER *****!!!
<p>For about 8 months I struggled with MTN to cancel an upgrade that **********ly done on my account. After which I had requested my contract to be canceled. After the required affidavit and copy of my ID I had to keep phoning MTN to request an update. As no one from MTN can get back to you. Eventually my contract was cancelled. Now I have been struggling to get my refund from MTN for 4 months. As they debited my account with R599 each month. This is truely the worst service i had ever received.</p> <p>I have received numerous reference numbers.</p> <p>Everytime it is a different story when phoning MTN.</p> <p>Reasons why the credit has not been done. They just keep postponing. So called managers don't return the numerous messages I had left.</p> <p>WORST EVER!!!</p> <p>Please pay back the money you owe me!!!</p> <p> </p>
Good Alice,
Please urgently advise how you get to a balance of R3593.07? This is ridiculous!
I paid as follow:
26 Jan: R1831.23 as this was said i needed to pay.
26 Feb: R599.01
25 Mar: R599.01
26 April: R599.01
26 May: R600
Regadring the sim card. I owe the sim card. Obviosly i have used the sim card. This is not my problem. I should get my full refund back from MTN. As i hadd to keep paying for an upgrade i had never done.
I await you urgent response.
Good Alice,
Please urgently advise how you get to a balance of R3593.07? This is ridiculous!
I paid as follow:
26 Jan: R1831.23 as this was said i needed to pay.
26 Feb: R599.01
25 Mar: R599.01
26 April: R599.01
26 May: R600
Regadring the sim card. I owe the sim card. Obviosly i have used the sim card. This is not my problem. I should get my full refund back from MTN. As i hadd to keep paying for an upgrade i had never done.
I await you urgent response.
