1 reviews | Active since May 2014
No help from MTN
I recently subscribed to a contract which is the 2GB for R89 PM, I get my 1st statement and the invoice does not make sense, together with the subscription amount is stating R121.93. I logged a query via email with reference number # ********** 7 and with no surprise no response after providing them with security details. Please may I have some assistance.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
***:
On invoice date for May you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2018-04-18 until the close of that invoice date 2018-05-13 you were then charged a month in advanced for the billing period.
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter.
Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
***:
On invoice date for May you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2018-04-18 until the close of that invoice date 2018-05-13 you were then charged a month in advanced for the billing period.
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter.
Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your feedback.
Please be advised that the billing for cell number *** is now R90.00,
15% vat included.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your feedback.
Please be advised that the billing for cell number *** is now R90.00,
15% vat included.
Kind Regards,
Alice van der Merwe
Best regards,