VM
Victoria M
1 reviews | Active since Sept 2017
02 Oct 2017, 22:14
No help from MTN
Worst service ever I emailed the Complaint department but didnt even attend to my complaint,even tried to reach mtn via facebook but I am just ignored...Worst experience with MTN
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Replies (1)
MTN South Africa's replyOfficial
11 Oct 2017, 16:29Dear Victoria,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Kindly forward me the correspondence you have between yourself & MTN to *** so I can review your complaint and resolve.
Looking forward to hearing from you.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply11 Oct 2017, 16:29
Official
Dear Victoria,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Kindly forward me the correspondence you have between yourself & MTN to *** so I can review your complaint and resolve.
Looking forward to hearing from you.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,