No Help from Call Centre - Unable to Download MMS

Item: MTN South Africa
Rating: 2
Author: ANASVAN P

Hi Guys I have a Nokia Lumnia 530 Denim on ***. I am unable to receive MMS Content. When I click on Get Media Content Now nothing happens. I called (173) customer care and after holding for 30 minutes on March 08 2016 was told my an MTN Consultant he has reset my line and all should be fine. I cannot view / download the content still. Could I please receive assistance urgently as I think the service from MTN is extremely un professional. Can I URGENTLY receive assistance as I need to download the content and have been an MTN customer for a long time. Thanks Anash ***

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Replies (1)

MTN South Africa's replyOfficial

09 Mar 2016, 09:43

Hello ANASVAN,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. Kindly follow the steps below to setup your mms

Setting up the MMS profile
1. From the Home screen, scroll right and select Settings > (cellular or) mobile + SIM.
2. Select SIM (1 or 2) settings > add mms APN.
3. Enter myMTN as the APN.
4. Enter the Username and Password listed below. If no value is listed, leave the field blank: -
o Username: mtnmms
o Password: mtnmms
5. Enter 196.11.240.241 as the WAP GATEWAY(URL).
6. Enter 8080 as the WAP GATEWAY PORT.
7. Enter http://mms.mtn.co.za/mms/wapenc as the MMSC (URL).
8. Tap on the Save Icon.
Your settings have been saved and are ready for use.

We would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***

MTN South Africa's reply09 Mar 2016, 09:43

Official