MB
Maruschka B
1 reviews | Active since Aug 2012
12 Oct 2017, 08:52
No Help from 808
So I check my account and found strange billing amounts, and phone 808. But the lady there can't help me, and she was very rude. Unfortunately I did not get her name, I phoned 8:30
So I am no closer to knowing what is going on. Please fix this: What are these MT Billing Subs charges? I did not sign up for anything like this. When I try to find out, the rude call centre lady can't even help me.
Can someone please sort this out for me.
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Replies (1)
MTN South Africa's replyOfficial
17 Oct 2017, 13:21Thank you for your post.
We apologize for the delayed response.
We sincere apologized for any inconvenience incurred.
Kindly be advised he account was billed for content charges.
Kindly note that you are unfortunately liable for this service as .co.za.co. Also note that we do not have agreements with these companies as the billing solely gets traced back to the fact that you have registered for the service with your MTN number.
Content Charge is a commercial SMS by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them. The content providers charge us for the content you purchase and we pass the charges onto you. The registration thereof is completely voluntary. Any proof of subscription or refund is provided by the content provider directly to you.
Kindly note that the content providers charge us for the Content you purchase on the Internet and we pass the charges onto you. These charges will either be added to your next invoice or will be deducted from your Pre-Paid Balance. Please note we have sent a request to unsubscribe you. Your unsubscribe has been logged as #***.
You will received a SMS notification that this was removed in 72 hours from the content provider.
MTN do not pass credits to the account for content services. The contact number for the content provider is ***.
The usage limit is set for R100.00, content service do not apply with usage limit. If you do not wish to be billed for extra data or calls, please change the usage limit on the device to R00.00 by using the short code *141*1*7852#.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply17 Oct 2017, 13:21
Official
Thank you for your post.
We apologize for the delayed response.
We sincere apologized for any inconvenience incurred.
Kindly be advised he account was billed for content charges.
Kindly note that you are unfortunately liable for this service as .co.za.co. Also note that we do not have agreements with these companies as the billing solely gets traced back to the fact that you have registered for the service with your MTN number.
Content Charge is a commercial SMS by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them. The content providers charge us for the content you purchase and we pass the charges onto you. The registration thereof is completely voluntary. Any proof of subscription or refund is provided by the content provider directly to you.
Kindly note that the content providers charge us for the Content you purchase on the Internet and we pass the charges onto you. These charges will either be added to your next invoice or will be deducted from your Pre-Paid Balance. Please note we have sent a request to unsubscribe you. Your unsubscribe has been logged as #***.
You will received a SMS notification that this was removed in 72 hours from the content provider.
MTN do not pass credits to the account for content services. The contact number for the content provider is ***.
The usage limit is set for R100.00, content service do not apply with usage limit. If you do not wish to be billed for extra data or calls, please change the usage limit on the device to R00.00 by using the short code *141*1*7852#.
Kind Regards,
Alice van der Merwe
Best regards,