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Shaun S
1 reviews | Active since Sept 2012
27 May 2020, 22:10
No help for the loyal customers :-(
Im sad MTN. I have sent several emails requesting relief om my contacts. I sent it again tonight just got a reply with ref ***, i have been a loyal customer for close to 10 years and not skipped a single month. I requested relief online, missed a call today, when i phoned i was just told to send a email with proof. I have dont that more than once. I have 4 contracts and app**** for the 3month relief / reduced fees as of reduced income. Please help me regarding this.
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Shaun S's updateReviewer Update
04 Jul 2020, 11:38So, it took MTN two weeks to answer me, there after I was offered different packages across 3 of my 4 contracts. I had to reply to the email to accept it. I rep****, it took them a further week to reply by a different person "Go to a MTN store with documents". This is the response I get as a 10 year MTN customer. The "Alice van Der merwe who deals with complaints for MTN that orginally sent me a response via email proceeded to BLOCK me on whatsapp after enquiring about the 3week delay in response, please get RID of your useless staff that has absolutely no Customer Service s****s. You cannot put cellphone numbers in emails for direct contact methods and then block your clients after they make contact. I AM UTTERLY DISGUSTED in your service and I will stop 3 of my 4 contacts this year that are due for renewal. I cannot see how you send me a offer to migrate 3 of my 4 contracts to different packages with new prices and then go silent. That is ****ED UP.
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Shaun S's update04 Jul 2020, 11:38
Reviewer Update
So, it took MTN two weeks to answer me, there after I was offered different packages across 3 of my 4 contracts. I had to reply to the email to accept it. I rep****, it took them a further week to reply by a different person "Go to a MTN store with documents". This is the response I get as a 10 year MTN customer. The "Alice van Der merwe who deals with complaints for MTN that orginally sent me a response via email proceeded to BLOCK me on whatsapp after enquiring about the 3week delay in response, please get RID of your useless staff that has absolutely no Customer Service s****s. You cannot put cellphone numbers in emails for direct contact methods and then block your clients after they make contact. I AM UTTERLY DISGUSTED in your service and I will stop 3 of my 4 contacts this year that are due for renewal. I cannot see how you send me a offer to migrate 3 of my 4 contracts to different packages with new prices and then go silent. That is ****ED UP.