No Help

my finacee got her home wifi router last week and has been battling to get it activate and she keeps getting put onto someone who cant help or they say we are closed for the weekend. and even when the router was delivered one could even give her direction on what to do. then when she finally got through to someone, that person advised her that the router that she received is for 6g only but when looking at the router is says 4g wifi router. we cant get through to the call centres and when she is able no one can help or the call gets cut off. the service we have had from MTN is the worse service we have ever had from any service provider and yes it still has not been sorted out but they were quick to take payment this morning. MTN should really start sorting themselves out. there should be a 24hrs service to activate home wifi. if it does not get sorted out i will be contacting the telecommunications ombudsman as we now have no choice. there should be a rating option of 0 cause at the moment that is all they are worth.