LC
LUVERN C
1 reviews | Active since Jul 2016
19 Jul 2016, 13:15
NO HELP AT MTN
<p>I have been liaising with MTN since the 14-07-2016. My mom who is a pensioner inadvertently bought data or activated the recurring data option on the 09-06-2016 which now led me to have to pay r2000+ for data that she has not used or will not even used. THE AGENT I SPOKE TO ON THE 14TH AT 7 IN THE MORNING did not even deem it for her to make notes on my account. I have been sent from pillar to post with no success. My mom’s phone was switched off and was I was only helped on Saturday 16-07-2016 by Steve. Surely a company as big as MTN should have the resources to assist and to call customers back. I have one account to which both contracts are on. I HAVE BEEN TRYING TO ACTIVATE THE DATA SHARE OPTION (WHICH I THINK IS A MYTH AS THIS CANNOT BE DONE. SO THIS DATA WILL FALL AWAY WITHOUT BEING USED AND ME HAVING TO PAY FOR IT. This data will fall away without it being used and I will have to pay r2000+ for air so to say as we are almost at the end of the month and MTN has no rol***** for Data. I will be making my payment as I do everymonth- without having this issue resolved. I AM SURE AS WELL THAT EVEN THIS EMAIL WILL GO UNRESOLVED. I am at this point very unhappy with the resolution of this query or even assistance with it. Every agent I speak to gives me a different story. I am now officially tired and will have to take other steps it seems in order for the resolution and assistance to my current predicament.</p> <p> </p>
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Replies (2)
MTN South Africa's replyOfficial
22 Jul 2016, 06:46Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you but no availability @08:39/40
Kindly be advised that the data share service was activated on the account and the network 2016-07-13. Both numbers are active with the data share service.
The data purchased will expire 2016-08-11.
To link your numbers please dial *141*5# select manage bundle, option 4 manage Internet bundles and select then option 2 data share you can link numbers or de-link them.
For any further assistance you may contact our business solution department on 1555 to assist you.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply22 Jul 2016, 06:46
Official
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you but no availability @08:39/40
Kindly be advised that the data share service was activated on the account and the network 2016-07-13. Both numbers are active with the data share service.
The data purchased will expire 2016-08-11.
To link your numbers please dial *141*5# select manage bundle, option 4 manage Internet bundles and select then option 2 data share you can link numbers or de-link them.
For any further assistance you may contact our business solution department on 1555 to assist you.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
LC
LUVERN C's updateReviewer Update
22 Jul 2016, 06:55Alice thank you for response but my queries are being seen to by a higher power in MTN.. ps DATASHARE- WHE GOING TO *141*5# OPTIONS ARE-3 MANAGE BUNDLES--3 DATA SHARE-1 ADD NUMBER-- WHEN ADDIG NR I GET MESSAGE.(THIS REQUEST IS NOT ALLOWED. PLEASE CONTACT MTN CUSTOMER SERVICE
LC
LUVERN C's update22 Jul 2016, 06:55
Reviewer Update
Alice thank you for response but my queries are being seen to by a higher power in MTN.. ps DATASHARE- WHE GOING TO *141*5# OPTIONS ARE-3 MANAGE BUNDLES--3 DATA SHARE-1 ADD NUMBER-- WHEN ADDIG NR I GET MESSAGE.(THIS REQUEST IS NOT ALLOWED. PLEASE CONTACT MTN CUSTOMER SERVICE