1 reviews | Active since May 2013
No help at all
Been waiting and waiting and waiting over 2 Months. Still no feedback or response. I must call them every Day just to get a ******** story. Been a customer with constantly 4 contracts for over 15 years... I say its time to quit this mtn and join someone with proper ppl for the job. Brand new Phone had a software problem and i took it back. Then got a message the screen is cracket i must pay 4500. On a phone i didnt even use 3 days... Uselesss.. On my slip when i handed the phone in it sayd software problem and phone is no cracks or breaks.... I suspects someone there might have dropped it and now blaming me. But i got prove it was in 100 perfect new condition.. Pls mtn wake the hell up and sort me out. This is uselesss. I will never go to the mtn store again
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Should you not be satisfied with the report received, you may have the device rebooked with specific faults specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Should you not be satisfied with the report received, you may have the device rebooked with specific faults specified so that priority can be elevated and the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***