1 reviews | Active since May 2013
No help at all
I got a Sony z3 on a renew contract. Whithin the 1st week week i noticed there is a software problem. I was admitted in hospital so my wife only took it back the following week. I got a sms from the repairer stating i must pay R4600 for a cracked screen repair. I went to the store i bought it and said they must sort it out as it only had a software problem and it stated that on the receipt i received when giving it in. Its been over 2 months and no feedback. I am calling 3 times a week only to be told by MTN Marthinus that he was so busy he didnt have time to follow up yet. This is supper s#i? service and they are a bunch of liers.. Aftr paying R500 a Month on a phone i dont have and no feedback. Will Never Ever go there again
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologise for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
It is unfortunate that the Limited Warranty does not cover physical damage to the surface of the Hardware, including cracks or scratches on the screen.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologise for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
It is unfortunate that the Limited Warranty does not cover physical damage to the surface of the Hardware, including cracks or scratches on the screen.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,