No help at all!

<p>I would call MTNs service pathetic but I haven’t actually received any service from their Legal Department at all! My father passed away in December and on the 16th of Jan I tried to get hold of MTNs customer care to close his account. On the 20th I received an automated response from the Legal Department with a reference number ( ********** 8) and a promise that I would be contacted within the next 24/48 hours. That was the last contact I had from MTN's side - it is now the 6th of Feb.</p> <p>I have called in a couple of times but each time I have either been placed on hold for impossible lengths of time, never making it to the Legal Department or get told that they are not in. My last interaction was with an agent who was kind enough to give me their direct number (which is nowhere to be found on the mail I've received or on MTNs website) only to discover the number is for a fax line. My fiancé has even tried to contact MTN on social media - clearly they care little for their reputation as we have received no feedback from there either.</p> <p>And now for the zinger! When calling in an automatic message tells me that the account is +R3000 in areas! How is that possible if I can clearly see an MTN debit order that has been going off my dad's account, never mind that he is dead! My poor mother is completely stressed out as she will be liable for the debt, her councillor even said that it is causing her secondary trauma!</p> <p>Someone from MTN better get hold of me soon to settle and close the account or my next step will be with the ombudsman. </p>