1 reviews | Active since Jan 2015
No Help
I phoned to cancel my cellphone contract to pay as you go. But apparently last year May I had upgraded my contract for another 2 years which I have no knowledge of. The contract was for 2gig for R89.00. Cheaper than my current contract. Yet, all this time since last year May, I am still paying R139.00 a month for 2 gig. How is this fair? And no one at MTN can seem to assist me. All they are doing is giving me the run around to phone ********** and then they revert me back to 808. And so forth. What am I to do?
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly email us the certified copy of your ID and affidavit specifying that you did not upgrade your contract to *** will log a request with our ***** department to investigate and resolve accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly email us the certified copy of your ID and affidavit specifying that you did not upgrade your contract to *** will log a request with our ***** department to investigate and resolve accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,