PdlH
Petro de la Harpe
1 reviews | Active since May 2015
21 May 2015, 12:42
no help
On the 9 May 2015 I took out a contract with MTN for a Wi-fi modem with the promise that the internet will be fast and reliable. Yes, the internet was great for about a day! All of a sudden I lost the 4G connection that I had and I am on EDGE connection... When I eventually got through to the call centre (***) they tried to help me on more than occasion but to no avail... it usually ended with my call being dropped! <br> I decided to try a different route - I logged a complaint in their website - I am still waiting for a response on that. Then I tried e-mail. After explaining my problem, specifying dates, contract and cell numbers, I get an e-mail back asking the most irrelevant questions that have already been answered in my mail. <br> And then they went on strike!<br> So, now I am still sitting with a modem and contract that I CANNOT use... hours and data wasted trying to upload/connect to the internet and still no answer/solution to my problem! I am losing business as I cannot upload/download my documents. I still have to go and find an internet cafe in able to use the internet!!! this is really unexceptable and extremely frustrating.
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MTN South Africa's replyOfficial
28 May 2015, 15:31Hello Petro1111,
We are sorry for the inconvenience caused due to the industrial action we are facing. It was never our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the management team within our Coverage Department and requested that they make contact with you as we will need to firstly get a request logged and then a technician can come out to your premises.
Kindly can we request that you provide us with the reference number received in the auto response e-mail that you receieved after having sent your completed template to our Coverage Department.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused due to the industrial action we are facing. It was never our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the management team within our Coverage Department and requested that they make contact with you as we will need to firstly get a request logged and then a technician can come out to your premises.
Kindly can we request that you provide us with the reference number received in the auto response e-mail that you receieved after having sent your completed template to our Coverage Department.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply28 May 2015, 15:31
Official
Hello Petro1111,
We are sorry for the inconvenience caused due to the industrial action we are facing. It was never our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the management team within our Coverage Department and requested that they make contact with you as we will need to firstly get a request logged and then a technician can come out to your premises.
Kindly can we request that you provide us with the reference number received in the auto response e-mail that you receieved after having sent your completed template to our Coverage Department.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused due to the industrial action we are facing. It was never our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the management team within our Coverage Department and requested that they make contact with you as we will need to firstly get a request logged and then a technician can come out to your premises.
Kindly can we request that you provide us with the reference number received in the auto response e-mail that you receieved after having sent your completed template to our Coverage Department.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,