1 reviews | Active since May 2011
No help!
<p>I have tried to create an online profile. I have had no luck. I have been given 3 different numbers to phone. I have been told to register in 2 different places and then finally asked to send an email to have my online profile cleared. The reply to which has been totally confusing about SIM swaps, Insurance, migration failures and the like. 4 days ago I messaged Mtn on Facebook, I have also posted on their wall twice and am STILL no closer to having my profile set up. CAN ANYONE ACTUALLY HELP!</p>
Thank you for your post.
We apologize for any inconvenience incurred.
We have escalated the complaint to the MTN active supervisors to assist .
Please confirm which system you have used to create the online service to register.
If this is a MTN ACTIVE problem, you may contact the MTN Active department from the device for online assistance, 1761 from the device.
Kind Regards,
Alice van der Merwe
Reference Number: ***1
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We have escalated the complaint to the MTN active supervisors to assist .
Please confirm which system you have used to create the online service to register.
If this is a MTN ACTIVE problem, you may contact the MTN Active department from the device for online assistance, 1761 from the device.
Kind Regards,
Alice van der Merwe
Reference Number: ***1
Best regards,
How would I as a customer know where the problem lies? I followed your 'register" link and apparently it's wrong. How would I know if it's an MTN Active problem? All I know is that I tried to register and that your aents told me it needs to be cleared. Can that be done or not?
How would I as a customer know where the problem lies? I followed your 'register" link and apparently it's wrong. How would I know if it's an MTN Active problem? All I know is that I tried to register and that your aents told me it needs to be cleared. Can that be done or not?