MW
Maryka W
1 reviews | Active since Dec 2014
18 Mar 2016, 09:29
No help
So my debitorder did'nt go through end Feb because of the short month and funds not being available early enough. I got the sms and tried to phone the 808 so they can just run die d.o. again and yet as soon as the consultant picked up the call dropped because I have no signal at my home. I have complained about this for literally months to mtn yet nothing ever happend. So I cant phoned them and I'am not close to a bank. So in the meantime I forget about it and a week later got a sms that my call facility has been suspended. So again cant phone them and thought let me check if I cant do it online. Go the mnt/my contract and forgot my password. And then the website keep telling me my username is not registered (which I also cant remember cause I never use it). After several attempts I thought fine lets register again. Now wait hours for the authorize email they say my phone no is already linked to another account. I'am so frustrated at this point. So what do I do?
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Replies (1)
MTN South Africa's replyOfficial
22 Mar 2016, 11:05Hello marykaweyers,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We see that your account is in arrears with R370.40. Please make a payment for the amount to avoid suspension. Please also complete the template below and send it to *** for a request to be logged on your behalf.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We see that your account is in arrears with R370.40. Please make a payment for the amount to avoid suspension. Please also complete the template below and send it to *** for a request to be logged on your behalf.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply22 Mar 2016, 11:05
Official
Hello marykaweyers,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We see that your account is in arrears with R370.40. Please make a payment for the amount to avoid suspension. Please also complete the template below and send it to *** for a request to be logged on your behalf.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We see that your account is in arrears with R370.40. Please make a payment for the amount to avoid suspension. Please also complete the template below and send it to *** for a request to be logged on your behalf.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,