1 reviews | Active since Dec 2016
<p>Received a phone call to make arrangements on the arrears of account. Next day the account was de-activated. Wanted to pay the outstanding amount, but all five MTN-stores in Welkom have been offline for the last "two weeks". </p> <p> </p> <p>Finally managed to get the banking details by dialling 083 1 808, no employ in the store thought to give the banking details and kept insisting I come back once they're online again.</p> <p> </p> <p>Paid the outstanding balance and after holding on for 45minutes in local MTN store, I was informed by Legal Department that account will be activated within 24 hours. Needless to say that was 4 days ago.</p> <p> </p> <p>Desperately frustrated. I will be called on the first date that the account is overdue but have to be satisfied for paying instalment without receiving ANY service for whole week.</p> <p> </p> <p>Thanks MTN.</p>
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Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the suspension has been lifted and the account status has been updated accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the suspension has been lifted and the account status has been updated accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
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