DT
Dawie T
1 reviews | Active since Jan 2011
23 Dec 2017, 20:04
No Handset received
I have been in constant contact with MTN via email, telephone and personal visits from September this year regarding a handset that was not received as part of upgrading.
No one seems to care or worry about this breach in contract. My rights as consumer is also woth nothing.
I can not get any feedback on this the most basic of issues.
I have now been told to go to their head office!!!!
Maybe if I can get hold of the MD???!!!
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Replies (2)
MTN South Africa's replyOfficial
27 Dec 2017, 19:32Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply27 Dec 2017, 19:32
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
DT
Dawie T's updateReviewer Update
20 Jan 2018, 16:24Still no hand set. They would have phoned me back various times....
DT
Dawie T's update20 Jan 2018, 16:24
Reviewer Update
Still no hand set. They would have phoned me back various times....