No handset over 2 weeks later

I app**** for a 24 month contract with an iPhone 7 on the MTN online store and got my subscriber agreement on the 28th of August. It's the 12th of September and I still don't have my phone.

I was contacted last week and told a courier would deliver my phone on the 7th of September. At around 6pm that day the courier phoned and asked if they could still deliver. I couldn't accept delivery at that time because it's a work address and that is after hours. I asked them please deliver the next day. No delivery took place that week.

On the 11th of September I phoned the number I was given in my contract if I have any problems. The person that answered me said they could do nothing and gave me another number to try. I phoned that number and was told the courier would contact me the same day. Nobody contacted me.

I was told when I signed up the longest it would take to get my phone was 10 working days. It's over that now. The only reference I have is MV ********** (a number which is seemingly meaningless to any call center agent I've spoken to so far).

The is completely ******* service. I regret signing up. I've spent almost an hour speaking to MTN call centre people on the phone and it's gotten me no closer. I've already told my whole office to avoid MTN like the plague.