MC
Maritha C
1 reviews | Active since Nov 2012
11 Sept 2017, 16:00
No handset after upgrade but MTN bills me for new phone.
I have done an upgrade with MTN on the 10th of July 2017. Three months later I still have not received my new handset but are billed for it. I pointed out this irregularity to their call centre but to no avail. They want me to first pay before they give me a credit. My outgoing calls have been blocked although I have paid the normal amount as before the upgrade. This is *****ing from clients. Have been and MTN customer for more than 30 years. I do not want excuses, I want my new handset and my credit on my account. Is MTN in a financial dilemma perhaps?
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Replies (1)MC
Maritha C's updateReviewer Update
12 Sept 2017, 11:58Thank you for the reply but unless I receive the handset, you cannot bill me for it. I will only pay the new amount once I receive the handset. A new contract without everything it entails, is not a new contract.
MC
Maritha C's update12 Sept 2017, 11:58
Reviewer Update
Thank you for the reply but unless I receive the handset, you cannot bill me for it. I will only pay the new amount once I receive the handset. A new contract without everything it entails, is not a new contract.