NO GOOD CUSTOMER SERVICE
Ek is so g@#val vir MTN dit is nie eers snaaks nie. Ek probeer al meer as n maand n settlement account bly hulle kry vir een van my selfone. * As jy na n MTN Winkel toe gaan se hulle, hulle kan jou nie help nie jy moet Customer service bel. * Bel Customer service se hulle nee hulle kan nie help nie ek moet n email stuur na Retentions [***] * Stuur n email kry daarlik n ref:[#***7] maar wag amper 3 weke dat iemand op die email terug kom. Dan moet ek eers se hoekom wil ek kanselleer, wag weer dat iemand moet terug mail dan vra hulle watter foon het ek gevat hoekom kan hulle nie op die ****rak kyk nie wil ek mos nou weet - Kan nie eers onthou watter foon dit was nie omdat die foon weg is. Se toe dit n Xperia Compact sê hulle moet net op ****rak gaan kyk en dat ek nie gelukkig is nie want dit nou al meer as n maand wat ek probeer om n bedrag te kry. Kry toe n email terug hulle vir my n settlement uitgewerk op die nuutste Xperia Z5 Compact. Baie dankie vir julle no good customer service. EK WEER GEBEL MAAR HOU HOE LANK AAN SONDER DAT IEMAND OPTEL! So wat nou hoe kry ek die ****rak gestop? Mense dink baie mooi voor jy n ****rak uitneem by hulle als lyk mooi tot jy ****rak het dan help hulle jou glad nie meer nie.
Baie dankie vir u navraag.
Jammer vir die ongerief.
Vind asseblief die kanselasie bedrag soos u vesoek.
Cell Phone Number:***
Expiry date: 2017-06-17
Sony Xperia Z5 Compact = R12,499.00 /24 months X 13 remaining contract months = R 6770.29 (Handset Charge) +
Estimated unbilled invoice R 654.00 +
Current invoice: R 539.00
Estimated Total= R 7963.29
Die bedrag kan by enige Absa bank betaal word. U kan die betaling fax by ***.
Groete,
Alice van der Merwe
Baie dankie vir u navraag.
Jammer vir die ongerief.
Vind asseblief die kanselasie bedrag soos u vesoek.
Cell Phone Number:***
Expiry date: 2017-06-17
Sony Xperia Z5 Compact = R12,499.00 /24 months X 13 remaining contract months = R 6770.29 (Handset Charge) +
Estimated unbilled invoice R 654.00 +
Current invoice: R 539.00
Estimated Total= R 7963.29
Die bedrag kan by enige Absa bank betaal word. U kan die betaling fax by ***.
Groete,
Alice van der Merwe
Good day
Can you please explain to me why after we settle this account we received a invoice on friday of R 985.46 and that MTN will deduct it from my bank at month end?
I phone the call centre and the retention centre and no one can help me according to everone.
I send a email as well about the problem but they will only get back to me in 2 days then its to late.
We are very upset with this is ones again very bad service from MTN side that why we stop the account. If you go in to a store they always tell you no you will have to phone call centre if you phone no we can help, you have to wait for the dedit order and go to the bank.
I will send MTN a invoice if they deduct that money from my account for all my call's, petrol to the bank time spend at the bank and all my data used in that time and a days salary if my husband has to take leave to sort out MTN mistake and bank fees, if you dont pay the account I will take it from there (small court claim). You just do as you please and dont care about anything else.
And if you want a service you will have to read to hallo peter before anyone will help you.
Like I told everyone this morning you cant phone my husband his working on the mine and cant take call.
And no he doesnt have to clear this up with MTN you can sort it out with me as there is no contract on his name anymore with MTN from May 2016 so legally you dont have any right to his bank account anymore.
Retention Ref # ********** 5
Good day
Can you please explain to me why after we settle this account we received a invoice on friday of R 985.46 and that MTN will deduct it from my bank at month end?
I phone the call centre and the retention centre and no one can help me according to everone.
I send a email as well about the problem but they will only get back to me in 2 days then its to late.
We are very upset with this is ones again very bad service from MTN side that why we stop the account. If you go in to a store they always tell you no you will have to phone call centre if you phone no we can help, you have to wait for the dedit order and go to the bank.
I will send MTN a invoice if they deduct that money from my account for all my call's, petrol to the bank time spend at the bank and all my data used in that time and a days salary if my husband has to take leave to sort out MTN mistake and bank fees, if you dont pay the account I will take it from there (small court claim). You just do as you please and dont care about anything else.
And if you want a service you will have to read to hallo peter before anyone will help you.
Like I told everyone this morning you cant phone my husband his working on the mine and cant take call.
And no he doesnt have to clear this up with MTN you can sort it out with me as there is no contract on his name anymore with MTN from May 2016 so legally you dont have any right to his bank account anymore.
Retention Ref # ********** 5