1 reviews | Active since Sept 2014
No further response
Following up on MTN is a mission as to a follow up now to extra bad service. I got a call back after putting my first complaint on Hello Peter that I would receive my phone. A follow up call was received from Kabelo Mosimanyane from MTN since last week that he would check on the progress of my upgrade. Following several emails enquiring how far the progress is he has now disappeared and quiet. To date I am still being billed for a phone I do not have and MTN has gone quiet but taking my money.
Good day Yvonne,
This matter has been escalated once again.
I have asked for assistance from my manager because I am not getting any response on the escalation. What now needs to happen is that the term date on this matter needs to be reversed and they cancel the upgrade so you can go to your nearest store for assistance.
I will give you feedback as soon as all of this is finally done. Your patience with this matter is noted and appreciated.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Yvonne,
This matter has been escalated once again.
I have asked for assistance from my manager because I am not getting any response on the escalation. What now needs to happen is that the term date on this matter needs to be reversed and they cancel the upgrade so you can go to your nearest store for assistance.
I will give you feedback as soon as all of this is finally done. Your patience with this matter is noted and appreciated.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,