1 reviews | Active since May 2016
No Free minutes
<p>I did my upgrade in OCTOBER 2015, i chose a contract with 200 FREE MINUTES....i have yet to date received those free minutes. Every month it kept saying insuficient data and when i dialled *141# it said R0 airtime so much data etc but nowhere did it say anything about free minutes. i went into Mtn and asked for help, the lady logged a complaint. A month ago i went in with my itemised billing to show them i am in fact not getting any free minutes whatsoever. it was meant to be solved and still hasnt. i am being charged for a contract that includes 200 free minutes and am not getting them and i am having to buy airtime all the time out of my own pocket!! MTN better refund me for 7 month worth of my contract. I am so sick and tired of MTN!! They are absolutely USELESS!! I will not be renewing my contract with them. they are *******!!</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your query does not have account details or contact numbers, please write back to us for further assistance with your account and we will attend to the matter accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your query does not have account details or contact numbers, please write back to us for further assistance with your account and we will attend to the matter accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***