NH
Nicholas H
1 reviews | Active since Mar 2009
25 Mar 2015, 13:20
No follow up, No communication, No Insurance
I sent my application for insurance to MTN Insurance on the 10 March and haven't heard a single word back from them, no acknowledgement of receipt, nothing . . . For a big company your customer service is atrocious. When you call them its not a toll free number and you wait over 10 minutes and get nowhere. Totally pathetic. Wake up MTN and start providing real service, or do you simply want to make money for your shareholders and not care about your customers? As thats what it feels like
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Replies (1)
MTN South Africa's replyOfficial
01 Apr 2015, 09:01Hello afristar,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Insurance team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Insurance team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply01 Apr 2015, 09:01
Official
Hello afristar,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Insurance team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Insurance team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***