No follow up as promised by MTN

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.<br> Kindly be advised that a request has been logged with support to resend the statement and invoice for January 2016, REQ:***.<br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> Regards, Ayanda, REQ:***<br> <br> THE FACT THAT NOT ONE PERSON CAN JUST EMAIL OR PRINT MY JAN 2016 BILL FOR ME IS ASTOUNDING - <br> Above is the reply I got from my previous complaint and guess what I still have not received my bill for January 2016. What should I do now. I was in an MTN store on Saturday they said they could not give us our bill!!!! Why not? Please help I am at wits end with this...