NO FOLLOW UP!!

Tried Upgrading my CONTRACT for the past three months with no POSITIVE JOY, JUST FRUSTRATION !!<br> Initally I called about three months ago but due to the STRIKE NOBODY COULD HELP,WAITED PATIENTLY and when STRIKE was over I placed an order for an UPGRADE on the 301st July.On Monday I calledto cancell/change the Contract and was told only upon RETURN OF THE deVICE CAN IT BE CHANGED.<br> <br> I call on Thursday 6th August and could not get hold of the Consultant but was told that Elston will call me back.<br> On Friday I called after Elston failed to RETURN my call.But as Usual he was BUSY....On MONDAY i CALLED AGAIN AFTER NUMEROUS ATTEMPTS AND STILL NO ELSTON?<br> IS THERE ONLY ONE CONSULTANT TO SERVICE A CLIENT???<br> Is customer service not important???<br> Dont the consultant follow and keep customer informed???<br> <br> Calling MTN DIRECT keeps going to customer services and calls keeps on cutting off!!!<br> <br> what is happening at mtn????<br>