No Follow UP

On Thursday 12 Noovember 2015, I sent the relevant signed documentation to via email for an Upgrade to be processed to Dishen Harilal and to Yeshika Ramkutchman, and I also asked if there was anything else needed., I got a response form businessKZN that my request had been logged, with a request number.ay I sent and email asking for an update on the device delivery, I got no response.Then on Friday afternoon I got a called from Sumeshni Pillay who informed me that my letterhead need to be adjusted and also to state that the dual sim could be deactivated. I did this as soon as I put down the phone which was around 4:20pm. I got an automated response to say she had received the mail. On Monday I emailed her again to check if she had received my mail. and got no response.On Tuesday I called to check on the delivery of the device to which i was told that it was in the wharehouse still so I asked if it could be escalated. I spoke to Vanessa. On Tuesday Afternoon I called again to check on the device and was told that the hold up was because the dual sim was not deactivated and that Sumeshni was off so I had to resend the letter to Angelique. which I did. at around 3:50pm, How long?