1 reviews | Active since Dec 2012
No Feedbank/response to e-mails
I have been trying for the past 2 months to have content charges reversed, but I do not even get a response to my e-mails and telephone enquiries. I do not subscribe to any content charges on *** and when I dial *141*5# there are no contents charges, yet I keep on been debited month after month for something I know nothing about. <br> The content charges already debited to me as listed in my e-mails must be refunded to me as MTN is allowing this practice and charging me for it! Please refund me a total of R 77.95 (R 68.38 plus vat of R 9.57). The latest incident numbers are ***, ***, ***5. When I phoned your call centre, they said someone would phone me back, well, no one did so I sent an e-mail. I did receive a response but my questions were not answered so I wrote back and 10 days later, am still waiting for a reply. When can I expect a response and a refund? It is shocking that we have to resort to HelloPeter in the hope of getting a reply because your call centre is dysfunctional!!!<br>
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that as per this reference number *** the Agent that you spoke to did explain to you that MTN cannot refund you as the content charge is a third party company, it's not MTN that deducted or allowed them to take your money , MTN is your Network Service Provider you're liable for all the transactions that take place from your phone not MTN.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that as per this reference number *** the Agent that you spoke to did explain to you that MTN cannot refund you as the content charge is a third party company, it's not MTN that deducted or allowed them to take your money , MTN is your Network Service Provider you're liable for all the transactions that take place from your phone not MTN.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***