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nokulunga S
1 reviews | Active since Jan 2013
02 Nov 2015, 11:43
No feedbank on insurance claim
I lost my phone last week and put in a claim from MTN through the Melrose Arch branch, I dealt With Sumaya who assisted me in processing my claim and I called for a follow up on Friday and today so she said she had not received any feedback from the insurance and gave me a contact number for them, when I called the insurance they said they haven't received my claim form yet, meaning I have been waiting for a reply for something thaty was not even sent to MTN. I am so angry at the poor service i've received and worse still i'll have to wait for the document s to be re-sent.
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MTN South Africa's replyOfficial
02 Nov 2015, 12:36Hello b411794,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a escalation has been sent to out insurance department to assist with your claim turn around time with the below reference number.
REQ:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a escalation has been sent to out insurance department to assist with your claim turn around time with the below reference number.
REQ:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
MTN South Africa's reply02 Nov 2015, 12:36
Official
Hello b411794,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a escalation has been sent to out insurance department to assist with your claim turn around time with the below reference number.
REQ:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a escalation has been sent to out insurance department to assist with your claim turn around time with the below reference number.
REQ:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.