LN
Lwazi N
1 reviews | Active since Feb 2014
30 Nov 2017, 11:30
No feedback/response for contrack application.
I have not received any feedback or response for an MTN contract I app**** for on Friday the 24th, I was told I would receive feedback within 48 hours but I have not heard anything from MTN. I’ve tried contacting them via Twitter and they keep making empty promises that they’ll follow up on this application. I have tried calling MTN but their phones are never answered. This is the worst service I have ever received from a service provider, I’m not even sure if I still want to be in a contract with them for 24 months with such pathetic service. All I received on Friday was an email with reference number ********** 04.
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MTN South Africa's replyOfficial
30 Nov 2017, 18:27Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Kindly be advised that under the Id no: *** we are unable to pick contract application.Please visit the MTN branch where you app**** the contract.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply30 Nov 2017, 18:27
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Kindly be advised that under the Id no: *** we are unable to pick contract application.Please visit the MTN branch where you app**** the contract.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,