DN
Dominique N
1 reviews | Active since Mar 2009
17 Mar 2015, 13:40
No feedback WRT Data charges incorrectly billed
Dear Ayanda/ MTN <br> <br> To date I've had no response to the query with reference ***. I also logged an online query on Tuesday 10 March (before coming on to Hellopeter), and that has also been ignored since last week. The reference for that is ***. It is the same complaint, regarding incorrect data billing rates & charges. <br> Is anyone investigating my query? If so, why have I had no feedback, one week later? What is going on with your billing department, that the customer has to beg, pester & complain on this forum just to get a response from you guys?
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello doms1234,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We've now perused your account and see that there were two different validation requests logged (REQ:*** - January 2015) and the additional usage was deemed valid. We see that a response was sent by the Billing Administrator that dealt with the request.
\Good day
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We've now perused your account and see that there were two different validation requests logged (REQ:*** - January 2015) and the additional usage was deemed valid. We see that a response was sent by the Billing Administrator that dealt with the request.
\Good day
MTN South Africa's reply02 May 2023, 21:58
Official
Hello doms1234,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We've now perused your account and see that there were two different validation requests logged (REQ:*** - January 2015) and the additional usage was deemed valid. We see that a response was sent by the Billing Administrator that dealt with the request.
\Good day
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We've now perused your account and see that there were two different validation requests logged (REQ:*** - January 2015) and the additional usage was deemed valid. We see that a response was sent by the Billing Administrator that dealt with the request.
\Good day