AM
Angelo M

1 reviews | Active since Mar 2016

01 Mar 2016, 11:23

NO FEEDBACK WITH A BUSINESS CONTRACT

Good day<br> <br> I went to MTN the glen on Thursday the 25th February 2016 to open a contract on my business name Pramaia Panelbeaters. Submitted the documents and filled in the form. On Saturday the 27th February 2016 i went there again to see if any approval has been done, and it was submitted but they say they cant read their emails . On Monday the 29 February 2016 my staff at my company tried to call the number of MTN as per Bonnie gave it and as per the same number on google. .***, the number did not go through, it would ring and then go engaged. So i went to MTN again on the same day and nothing again was done with my Contract, again they said it was submitted again and they cant read their emails. Today 1 March 2016 my PA called to speak to someone regarding this matter and Cuzwa said he would call back on the land line number ***, they called back only to say they submitted it again and still cant read their emails.<br> <br> Its taken 6 days and no one is resolving this matter. This is unacceptable.<br> <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Mar 2016, 16:10
Official
Hello Angelo Fernando,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
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