ME
Matthys E
1 reviews | Active since Nov 2010
08 Sept 2015, 10:13
No feedback when enquiring about early upgrade
I went to MTN in Sandton city and asked if I qualified for an early upgrade. I know I can only upgrade on 1st October, but need to earlier. I was told I need to phone 808, which I did. They told me I had to call retentions and ask what the penalty would be, and gave me about 4 different numbers which all end back in the call centre. I went to the Cresta store yesterday and advise that I cannot get through to retentions. A lady tried to help me but with no success, as she also got told to phone different numbers. Seriously, if this is the service I get for wanted to upgrade earlier, then I don't feel like renewing my contract at all!
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MTN South Africa's replyOfficial
08 Sept 2015, 14:27Hello coolmatt87,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been resolved as we have approved the early upgrade. Kindly visit the nearest MTN store with the reference number ***.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been resolved as we have approved the early upgrade. Kindly visit the nearest MTN store with the reference number ***.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply08 Sept 2015, 14:27
Official
Hello coolmatt87,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been resolved as we have approved the early upgrade. Kindly visit the nearest MTN store with the reference number ***.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been resolved as we have approved the early upgrade. Kindly visit the nearest MTN store with the reference number ***.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***