CT
Comfort T
1 reviews | Active since Oct 2013
01 Jun 2015, 14:51
NO FEEDBACK TO MY EMAIL REQUETS
I have a contract that i want to terminate, to date no one has responded to my email. I have been calling and emailing no one responds. i have paurchased data bundles on the 30th march was buying for my sister, the data was never delivered, i have since requested that the data be revesred or credit to my number, i get an email that it is done yet the data is stil on my phone and to date no one has rep**** to my concerns. i want this contract cancelled. That's it.
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MTN South Africa's replyOfficial
08 Jun 2015, 10:29Hello comfort85,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Our recocords show *** that the 1gb data was reversed and transferred.
The termination date of your contract is 25/03/2017.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Our recocords show *** that the 1gb data was reversed and transferred.
The termination date of your contract is 25/03/2017.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply08 Jun 2015, 10:29
Official
Hello comfort85,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Our recocords show *** that the 1gb data was reversed and transferred.
The termination date of your contract is 25/03/2017.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Our recocords show *** that the 1gb data was reversed and transferred.
The termination date of your contract is 25/03/2017.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***