No feedback, terrible service and ultimately theft

Good day,

I had a contract with MTN and my monthly instalment was R491.56 I got an invoice of R1395.70. I called to cancel my contact and Selma Ngobeni said she will transfer me to billings and cut the call on me. I called again and spoke to Snelile Madlala who advised that they pro rata bill if I upgrade or its a new contract. I did NOT upgrade. Snelile Madlala advised she will escalate and my and provided a reference no. few minutes after I got an SMS saying the case is closed. I called MTN and again I was advised that this is due to Pro rata fees and due to a migration or upgrade, Nokubonga Mlaba was assisting me and escalated it again and again a few minutes after the call the query was closed.

I contacted MTN to cancel my contract and Lereko Mabeta advised there was a system switch and I will be billed normally and I shouldn't cancel my contract. He doesn't answer my emails or calls and it's because of him I didn't cancel my contract immediately.

I contacted MTN to cancel my contract and Lereko Mabeta advised there was a system switch and I will be billed normally and I shouldn't cancel my contract. He doesn't answer my emails or calls and it's because of him I didn't cancel my contract immediately.

I got an invoice for November of 868.14 and December 4241.56 and was advised by Lereko that I will not.

I logged three Hello Peter complaints and haven't been contacted once.

The 23rd of October 2020. No one has contacted me till today. I logged a complaint with the ombudsman ( CAS-128051-M2J4Y0) As I called MTN customer a numerous number of times and no one could assist me regarding an exorbitant amount of money R5121.20 and I signed up for 462.20. I called retention after not getting any feedback from MTN to cancel my contract and Lereko Mabeta assured me this was an error and will be fixed. I cancelled my contract and MTN still debited me R5121.20. MTN wants to now list me on the credit bureau. This was reversed and again I escalated and got no feedback. I was debited again an amount of 5132.70.

Can I please get some assistance as MTN has not been responding to me at all, regardless of the platform I use.

i will be emailing complaints as well as executive complaints and will make sure Ralph Mupita is aware of this terrible service.